FAQs

How long will it take to receive my order?

Typically, Orders within the UAE are delivered within 1 business day. Order Cut-off time is 1pm for next day delivery. Kindly chat/ talk to agents to prioritise your delivery. Once your order has been dispatched, you will receive a tracking number to monitor the delivery progress.

Do you offer warranty on your products?

Yes, all our products come with 1-Yr Warranty, which covers manufacturing defects in materials and workmanship. Check Warranty Policy on footer for complete warranty details or contact our customer support team.

What is the return and exchange policy?

At Pixelmax, we want you to be completely satisfied with your purchase. If you are not happy with your product, you can return within 14 days of delivery, provided the item is in its original condition and packaging. To initiate a return, please contact our customer service team.

What payment methods do you accept?

We accept a wide range of payment methods to ensure a convenient shopping experience. You can pay using major credit and debit cards (Visa, MasterCard). We also offer Cash on Delivery (COD) and Card swipe on delivery as well. All transactions are secured, and your payment information is encrypted for your protection.