Shipping policy

PixelMax Shipping Policy

Thank you for choosing PixelMax! We aim to deliver your order in the fastest and most reliable way possible. Please review our shipping policy for important details regarding your purchase.

Shipping Range:

  • Countries We Ship To: Currently, we only ship within the United Arab Emirates.

Shipping Costs:

  • Within the UAE: We offer free shipping on all orders within the UAE.
  • No Hidden Fees: All shipping costs are clearly stated at checkout, and there are no hidden fees.

Transit Time:

  • Estimated Delivery Time: We aim to deliver orders withinΒ 1 business day.
  • Business Days: Shipments occur from Monday to Saturday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions or shipping carrier delays.

Order Processing Time:

  • Processing Time: We process and ship all orders within 0-0 business days of receiving your purchase.
  • Order Cut-off Time: Orders placed by 13:00 (GMT+04:00) will be processed the same business day. Orders placed after this time will be processed on the next business day.
  • Weekend Orders: Orders placed on weekends (Saturday-Sunday) may be processed on the next business day (Monday).

Shipping Process:

  • Reliable Courier Services: We use trusted courier partners such as DHL and JEEBLY to ensure the timely and safe delivery of your items.
  • Eco-Friendly Packaging: We strive to use sustainable and eco-friendly packaging materials to reduce our environmental impact.

Tracking Information:

  • Tracking Your Order: After your order is shipped, you will receive an email with tracking information, including the courier's name and tracking number.
  • Track Your Order: You can track the status of your order directly on our website by entering your tracking number in our Tracking Portal.
  • Need Assistance?: If you have any questions or issues with tracking, please contact our customer service team, and we will assist you promptly.

Missing Items Procedure:

  • Reporting Missing Items: If you notice that an item is missing or if there is an issue with your delivery, please contact us within 1 day of receiving your package.
  • Resolution: We will work quickly to resolve the issue, either by sending a replacement item or offering a refund.

Contact Us:

If you have any questions or need assistance, feel free to reach out to us via email at hello@pixelmax.ae, call us at +9714-2274917, or use our live chat on the website. We're happy to assist you!

Business Information:
Trade Name: PixelMax by H One FZE-LLC
BRN: 4205633.01
Address: 22 Al Maktoum Rd, Dubai, DU 0, United Arab Emirates